Dear Valued Patients,
We sincerely regret to inform you that Mango Tree Family Health Team, Waterloo office is being
forcibly evicted without notice from the Eastbridge Medical Clinic. This mandatory closure means
that our Waterloo clinic will be closing July 30th, 2024.
The Mango Tree team remains committed to your health and well-being despite this unexpected
event. Our Guelph location remains open. We are also offering the following services to ensure
you continue to receive care as you transition to the Guelph location or transition to a new
medical care provider.

1. Ongoing Care Provision: Our Guelph location will continue to provide medical care and
   will accept Kitchener – Waterloo patients. The Guelph clinic is located at 28 Brock Rd N,
   Guelph N1H 6H9. For patients unable to travel to Guelph we will continue to provide
   virtual care as appropriate for a period of 3 months as you transition to a new primary
   care provider.
2. Continued Staffed Phone Lines: Our phone lines will remain operational during normal
   business hours to assist you with any queries or concerns.
3. Referral to Other Physicians: We recommend contacting Health Care Ontario for
   assistance in finding a new primary care provider. To register by Phone, dial 811 or go to
   https://www.ontario.ca/page/find-family-doctor-or-nurse-practitioner#section-1
4. Chart Retention: Your medical records will be securely stored for ten years, and we are
   more than willing to transfer them to your new healthcare provider upon request.
5. Medical Emergencies: In case of a medical emergency, please proceed to the nearest
   hospital emergency department or call 911.
6. Alternate Medical Care Clinics: Nearby clinic include: Waterloo Walk-In Clinic – 170
   University Avenue West, Waterloo ON N2L 3E9 (519) 725-1514
   Thank you for your trust in Mango Tree. It has been a privilege to serve as your healthcare
   providers. We remain dedicated to supporting your health care needs during this time of change.
   Please call 519-224-0541 if you have questions or need further assistance.
   Sincerely,
   Mango Tree Family Health Team

Dear Valued Patients,

We regret to inform you that our Mangotree Family Health Team office located in Kitchener will be closing as of [Date]. This decision was not made lightly and comes as a result of being forcibly evicted from the Eastbridge Medical Clinic without prior warning.

Our primary concern has always been the care and safety of our patients. Despite the sudden nature of this closure, we have put in place the best possible plan to ensure continuity of care for all of our patients. Here are the steps we are taking:

1. Continued Staffed Phone Lines: Our phone lines will remain operational during normal business hours to assist you with any queries or concerns.
2. Ongoing Care Provision: We are committed to providing care for urgent referrals, pending lab results, coordination with other facilities (e.g., home care), chronic pain management, and medications that require frequent monitoring. For the next three months, we will offer virtual appointments or in-person visits at our Guelph location until you are able to find a new family doctor.
3. Referral to Other Physicians: We recommend considering [Doctor’s Name] at [Address] and [Phone Number], who is currently accepting new patients. Additionally, [Name of Walk-in Clinic] located at [Address] is available with the following hours: [Hours of Operation]. You may also contact Health Care Ontario for assistance in finding a new primary care provider.
4. Continued Management of Care: All outstanding lab results and medical records will be reviewed and necessary follow-up care will be arranged.
5. Chart Retention: Your medical records will be securely stored for ten years, and we are more than willing to transfer them to your new healthcare provider upon request.
6. Continued Services in Guelph: We will continue to provide care at our Guelph location, and appointments can be scheduled there.
7. Medical Emergencies: In case of a medical emergency, please proceed to the nearest hospital emergency department or call 911.

We understand that this news may be concerning, and we are committed to assisting you during this transition period. Please do not hesitate to contact us at [Phone Number] or [Email Address] if you have any questions or need further assistance.

Thank you for your understanding and trust in our practice. It has been a privilege to serve as your healthcare provider, and we remain dedicated to supporting your health needs during this time of change.

Sincerely,

Kitchener Office Moving

Our Kitchener office will be moving locations over the month of July, as our office has been sold to developers.  We will be relocating the practice to 4 – 370 Eastbridge Blvd, Waterloo, ON.

If you already have a scheduled appointment, it will remain the same.  Our contact information will also remain the same.

Mango Tree has completed offering vaccines at this time. If you need assistance in getting your shot or booster, please call us.

We are glad to announce that our Puslinch site will offering Covid Vaccine by appointment only as soon as we receive vaccine. Vaccination will occur at our Puslinch office and we only have Moderna Vaccine. Anyone can call and book an appointment or get on our wait list. You do not need to be a patient of Mango Tree to receive vaccine from us. Please do not walk-in for vaccine.