Dear Valued Patients, We sincerely regret to inform you that Mango Tree Family Health Team, Waterloo office is being evicted without notice from the Eastbridge Medical Clinic. This mandatory closure means that our Waterloo clinic closed July 30th, 2024. The Mango Tree team remains committed to your health and well-being despite this unexpected event. All our patients in Kitchener can continue to see their Health Practitioner in our Guelph location, in person or virtually. We are also offering the following services to ensure you continue to receive care as you transition to the Guelph location or transition to a new medical care provider.
Ongoing Care Provision: Our Guelph location will continue to provide medical care and will accept Kitchener – Waterloo patients. The Guelph clinic is located at 28 Brock Rd N, Guelph N1H 6H9. For patients unable to travel to Guelph we will continue to provide virtual care as appropriate for a period of 3 months as you transition to a new primary care provider.
Continued Staffed Phone Lines: Our phone lines will remain operational during normal business hours to assist you with any queries or concerns.
Referral to Other Physicians: We recommend contacting Health Care Ontario for assistance in finding a new primary care provider. To register by Phone, dial 811 or go to https://www.ontario.ca/page/find-family-doctor-or-nurse-practitioner#section-1
Chart Retention: Your medical records will be securely stored for ten years, and we are more than willing to transfer them to your new healthcare provider upon request.
Medical Emergencies: In case of a medical emergency, please proceed to the nearest hospital emergency department or call 911.
Alternate Medical Care Clinics: Nearby clinic include: Waterloo Walk-In Clinic – 170 University Avenue West, Waterloo ON N2L 3E9 (519) 725-1514 Thank you for your trust in Mango Tree. It has been a privilege to serve as your healthcare providers. We remain dedicated to supporting your health care needs during this time of change. Please call 519 224 0540 ext 2 if you have questions or need further assistance. Sincerely, Mango Tree Family Health Team